COVID-19 June 2020 Update

Dear Munhall Vet Clients,

We thank you for your support, cooperation and patience over the last several months, it truly has been a trying time for everyone but we are glad that we have been able to stay open, operate safely and serve your pets in time of need.  As Allegheny County moves into the green phase at the end of this week, we are happy to announce that starting on Monday, June 8th, clients and their pets will be able to come back into the building by appointment only.  Here are the rules that we will require clients to follow while we remain in the green phase:

  1. Clients with appointments – 1 client per pet(s) is permitted in the building. In an effort to reduce the number of people in the building, we will still require you to call when you are in the parking lot and wait in your car until a technician calls you when a room is available.  A technician will open the front door and escort you to the exam room.  Please, to the best of your ability, do not touch any door handles, your technician will open and close the doors for you.  When checking out, your technician will process payment in the exam room.  We are still preferring that clients use credit/debit cards or CareCredit, we are still accepting cash but prefer card payments.
  2. Clients without appointments – If you are picking up prescription or food items, we still require clients to call ahead and prepay for these items. Once in the parking lot, give us a call letting us know you are here and we will place your items in the foyer (area between the two doors).  Please do not enter the building if you are picking up items and do not have an appointment, you must call ahead and prepay for these items.  Our reception space is small and this is to protect our staff members and to help reduce the spread of the virus in our local community.
  3. **Every client who enters our building is required to wear a mask** If you cannot wear a mask due to medical disabilities, we will require that you wait in your car while your pet is examined inside the building. If you still prefer to wait in your car while your pet is being examined or you prefer a telemedicine appointment (where applicable), these options are still available upon request.

As mentioned in previous newsletters, we continue to sterilize commonly touched surfaces and encourage sick employees to stay home.  We are in the process of obtaining and installing plexiglas at the reception desk, please bear with us as we renovate our reception area.

Again, we thank everyone for their cooperation and support.  Stay safe and healthy!

 

Sincerely,

The Doctors and Staff of Munhall Vet Hospital